Patient-Centered Care and Process Quality (PCPQ)

Investigator: Dominic Montagu, DrPH
Sponsor: David and Lucile Packard Foundation

Location(s): Kenya; India


Partnering with three hospitals in central Kenya and six in Uttar Pradesh, India, to develop a metric measuing the effectiveness of interventions through use of adherence, to procedures and refinement of delivery.

Project activities include:

  • Develop and validate culturally appropriate measures of person-centered quality for delivery, family planning, and abortion services
  • Collect baseline person-centered measures of women¹s experiences associated with seeking and receiving health care
  • Conduct facility-level observations and in-depth interviews with women and providers to understand barriers to care 
  • Implement, monitor and evaluate quality improvement cycles to determine which locally-generated initiatives can be adapted and scaled to other facilities